Managed Services – IT Support

Our Managed Services are aim to provide confidence that your technology environment is secured and supported. We ensure desktops security patches are applied, antivirus is up to date and backup your information with out any fuss.

We have a range of support options which include “do and charge” through to monthly support. We use remote support tools to be able to provide support when you call us.

Desktop Support and Server Management

We ensure that all desktops are up to date with the latest security patches, and antivirus software is regularly updated to protect against threats. In addition, we manage routine backups of your critical data, so you never have to worry about losing important information. On the server side, we monitor and maintain your servers to ensure they are always available and performing at their best. This includes server updates, security management, and backup solutions, allowing your business to operate without interruption.

Remote Assistance

Our remote support tools allow us to assist you as soon as you need help. Whether it’s troubleshooting an issue on your desktop or addressing a server problem, we can quickly and efficiently resolve issues without the need for an on-site visit.

Backup Solutions

We provide comprehensive backup solutions that include both local and cloud-based options. This ensures that your data is protected against loss, whether from hardware failure, accidental deletion, or other unforeseen events. Our team monitors the backups regularly, ensuring that your data can be restored quickly if needed.

Hardware Procurement

We also assist with hardware procurement, ensuring that you have the right equipment for your business needs. From desktops and laptops to servers and networking equipment, we can recommend, purchase, and install the hardware that best suits your requirements.

Microsoft 365

Licensing
Tenant Management
Intune
Azure Management
Backup
Teams
SharePoint
Exchange
Cloud Computing

Security

Antivirus
EDR
Managed SoC
Pentration Testing
Patch Management
PC Backups
Staff Education
Network Monitoring
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User Support

Application Assistance
Adding Printers
Device Management
Wipe Devices
Phone Support
Email Support
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Hardware

Laptops
Desktop
Printers
Routers
Switches
HP
Dell
Draytek
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What Our Clients Say About Us

Initialism Pty Ltd

Blue Sprout took the time to understand the complexities of our business and the drivers behind our needs, and collaborated with us, clearly explaining the merits of various approaches and solutions they identified. We found Blue Sprout to be highly responsive and pragmatic throughout the project, aligning their delivery and engagement to our competing business demands. As a result, Blue Sprout surpassed our expectations in delivering sustainable outcomes that will support us in providing increased value to our clients and growing our business.

Tudor Insurance Australia

Mark took the task of modernising our current procedures and systems and made what we believed would be a very complex and drawn out task an extremely simple process. The end result is a user friendly, easy to follow online library of our processes, policies and procedures. Mark also assisted us with a PowerBI solution that has taken the time and effort out of our monthly reporting process to the simple click of a button. We couldn’t be happier with all of the work completed by Blue Sprout to date and we are excited to continue this partnership into the future. We would highly recommend the services of Blue Sprout.

Insurance By Design

Blue Sprout provided a practical and affordable solution to our problem. They helped unlock the potential we could see in Microsoft 365. Looking forward to doing more with Mark and the team

Restaurant and Catering

Blue Sprout were understanding of our needs and were able to complete the implementation in a timely manner. They were responsive and were able to adapt the implementation to meet our requirements. We would be happy to recommend Blue Sprout.

GSI Professional Services

Mark at Blue sprout was a pleasure to work with, understood our needs and delivered an excellent result on time and on budget, we look forward to working with Mark into the future, and would highly recommend Mark and Blue Sprout.

Baptist Insurance Services Ltd

Having unsuccessfully tried to unlock the working power of Microsoft 365, we appointed Mark and the Blue Sprout team to assist us with this project. Finally, we have found a team who understands our needs and have implemented processes to totally handle our business requirements. Their service is outstanding and response times amazingly quick. We look forward to a long association with Blue Sprout.

ASTN

Microsoft CRM was implemented in an efficient, effective and inside budget and our timeframes thanks to Blue Sprout. This was the smoothest technology implementation I have been involved in, over 20 years in business, and I highly recommend Blue Sprout.

Ovens Valley Insurance Brokers

We are really loving the assistant. It’s definitely assisted a great deal with our schedule formatting.

BAC Insurance Brokers

Blue Sprout delivered Power BI reports with minimal fuss. Mark’s strong understanding of the Insurance Industry was evident and the solution meets our needs.

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